FAQ

Everything You Need To Know

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How does shipping work?

We do our very best to get your order out to you ASAP. Orders are usually processed within 1-2  business days of recieivng your order. Once your order is packaged and ready to ship, you will receive a notification that includes a tracking number. Most orders will leave Malibu and make it to you within 3-7 days total.

Do you accept Returns?

At this time, due to Covid, we do not accept returns or give refunds. We will gladly exchange an unopened/unused product another item or store credit. Item is shipped at your expense and must be received to us within 14 days of purchase.

Please email shine@shinebeauty.com  Provide you name, order number and let us know how we can help.Someone will get back to you with 48 hours.

How do I know if a product is right for me?

We offer complimentary consultations for all items w carry. This includes skincare, makeup, fragrance and everything else. Please call 424-644-0667 to arrange a private session.

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Get in Touch

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